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Patient Satisfaction Surveys

Pearson has conducted healthcare patient satisfaction surveys for hundreds of managed care agencies and providers. By conducting effective patient satisfaction surveys, you can gain valuable information about areas that need improvement and areas in which your organization excels.

A well implemented survey process can lead to:

• Improved patient loyalty and referrals
• Gaining market share
• Benchmarking to set patient-centered and facility-centered improvement goals
• Identification, measurement and tracking areas of your practice that are key determinants of patient satisfaction
• Evaluating performance of individual providers
• Linking patient satisfaction scores with provider accreditation

Depending on your needs, we have four survey options that not only provide the ability to build surveys, but work with our data collection technology to fully automate your solution.

• Survey Tracker Plus software
• Remark Classic OMR^® software
• ScanTools^® software in conjunction with SPSS^® or SAS^® analytical software.

From the smallest to the largest survey project, we have OMR and imaging scanners to make your survey process quick, accurate and timely. And, we developed an effective, proven process for the production of scannable forms. Used with electronic data collection processes, our OMR scan forms solutions can help you successfully execute your surveys.

Option 2: Paper/Online Solution

Pearson can offer you a hybrid solution where you control the paper implementation and we help build, launch and run an electronic solution. Through one of our many outsourcing facilities, Pearson offers you a complete outsourcing solution, which can incorporate any channel of communicating, such as mail, Internet, fax, e-mail or telephone.

• Consulting services
• Design services - online and paper
• Printing services
• Mailhouse services
• Data collection and imaging services through paper, kiosk, PDA, Internet, e-mail, fax or telephone.
• Data management services
• Fulfillment capabilities
• Reporting services - online or paper

Option 3: Outsource your survey to Pearson

Through one of our many outsourcing facilities, Pearson offers you a complete outsourcing solution, which can incorporate any channel of communicating such as: mail, Internet, fax, e-mail or telephone.

• Consulting
• Design - online and paper
• Printing
• Mailhouse services
• Data collection and imaging through paper, Kiosk, PDA, Internet, e-mail, fax or telephone.
• Data management services
• Fulfillment
• Reporting - online or paper

survey.scantron.com

To learn more about patient satisfaction surveys, visit survey.scantron.com

More Information

For Patient Record Systems and Data Management Applications:

• Use our online inquiry form
• Call 800.447.3269